Frequently Asked Questions
Here is a list of commonly-asked questions about NADD, dock diving, and the Member Portal. If you're having trouble or don't see your question listed here, please feel free to contact us.
I forgot my NADD number!
If you can't remember your NADD number and are unable to log in, please contact us here for assistance in retrieving your information.
Where can I take my dog to learn or practice dock diving?
We have facilities all across the US with great training programs to get your dog off to the right start. You can view a full list of all NADD-sanctioned facilities on our website here.
What is a "Try-It" and how does it work?
Try-Its are available at all our portable dock events. Some facilities offer the try-it during their trial. Please contact the facility beforehand to see if they are available. No, you do not have to have a NADD # for the try-it. Each morning you must sign up at the registration booth at the event for the times that Try-It is available.
What is the NADD Member Portal?
The NADD Member Portal is where you can find basic information, stats, titles, jump history, and upcoming registered events for every dog you've registered with NADD.
You can find all the stats (PB, titles, rankings, jump scores) on your dog in the member portal. Also, you will see all the past and future trials that you are entered in. So if you did not get an email conformation, you can check the member portal. You can also delete your dog from a trial from the member portal. You can find the member portal tab on our website or click the link above. Put in your email address that you registered your dog with. Click forgot password and a temporary password will be emailed to you.
How do I transfer ownership of my dog to someone else?
If you are the primary owner of the dog, you can transfer ownership of the dog to another member's account at any time. To do so, you will first need to add the intended new owner as a co-owner or handler using their NADD account email address (you can do this on the same page you edit your dog's information in the Member Portal). You will then have the option to change the primary owner of the dog by clicking the "Change Primary Owner" button and selecting the account you wish to transfer ownership to. The original owner will still have access to the dog on their account unless the new owner removes them.
Note: Only the primary owner is allowed to manage these settings. Once you transfer ownership, you will no longer be the primary owner and cannot "undo" this change.
If you need help or the primary owner is unable to make this change, please contact us for assistance.
Does my dog need to be registered with the AKC or CKC?
You do not have to have an AKC or CKC dog to jump with NADD. NADD is open to all dogs (breed, mixed, unaltered, altered, etc.) AKC will only recognize titles earned through NADD.
- How do I view a dog I've registered with NADD?
I have paid and have not received my NADD number. What should I do?
If you paid but haven't gotten an email with your NADD number, please contact us here and we will assist you.
I have not received my confirmation email for a trial I entered -- what should I do?
You should receive an email confirmation as soon as you register for an event, so if you registered but haven't received an email yet, you should first check that it hasn't gone into your spam folder. You can also add firstname.lastname@example.org to your contacts or safe senders list to help make sure emails from NADD don't get flagged as junk mail by mistake.
If you can't find or have lost the email, you can always view any upcoming events you're registered for by logging in to the Member Portal and clicking "Registered Events" under the "Events" dropdown in the top menu. You can also make changes to your registration or remove your dog from a splash on this page.
What is a "Splash" and how do they work?
We have Facility and Cluster. Facility is set times for each splash (9am, 10am, etc). A running order will be created for each splash. You must be present for each splash. Cluster is done at Portable Dock trials and other shows that have conflicts with other dog events. The time for each splash for the day will be set such as 9am for all the splashes. You have between the posted start time and end time (9am – 4pm) to complete your splashes for the day. When you check in you will be handed “Splash Cards” for each splash you are entered in. When you are ready to jump during the day, hand a splash card to the judge and that will create the running order.
How many legs or titles does my dog have?
You can view your dog's existing titles and track their progress toward any other titles by selecting that dog inside the member portal and clicking the "Titles" tab at the top of your dog's information page.
How do I earn a title?
Your dog will get two jumps for every splash they enter, and the higher of the two scores is your qualifying jump score. The jump distance will determine which division the score falls into. You must get five qualifying jumps or "legs" within the same division to earn your first title.
Dogs may not always land in the same division every time they jump, and will not necessarily earn a title after their first five jumps if all five jumps were not in the same division. Each score counts as a leg toward the corresponding division, so your dog may be making progress toward multiple titles as he or she continues to jump.
How do I get my title on my pedigree with AKC?
NADD will send you a NADD title certificate in the mail. Along with that it will include the application to fill out for AKC. You must send a copy of the NADD title certificate and $20 to AKC. In return AKC will put the title on your dog and will send you an AKC title certificate.
What is my dog's personal best?
You can find your dog's personal best, as well as seasonal averages, breed and division rankings, and many other statistics by clicking on that dog anywhere inside the member portal. You will also be able to view your dog's jump history, titles earned, upcoming registered events, and track their progress toward any other titles.
How does breed ranking work?
Dogs that jump with NADD are ranked by breed. Your breed must be verified by being registered with AKC as a purebred, Canine Partner, PAL or by another other pure breed registry (UKC, CKC, ASCA, BRN#, etc.) If your dog is NOT registered with a pure breed registry, then your dog will be recognized as non-verified, and you will be ranked with all the other non-verified breeds. If your dog is a mixed breed, than your dog will be recognized as a mixed breed with NADD.