Forgot Your Password or Login Information?
Enter the email address associated with your account and we will email you a link with instructions to reset your password. (Your password will not change until you reset it, so if you remember your password later, you will still be able to log in.)
You can also use the NADD # of a dog you've already registered. If you don't have an NADD # or no longer have access to the email you used to register, please contact us here for help retrieving your account information.
Trouble Signing In?
If you're having trouble signing in, here is a list of common problems to keep in mind, as well as a few things to try before resetting your password.
- Passwords are case-sensitive. (Email addresses are not.)
- If you are using an internet browser that stores your username and password, it may be storing old login credentials (even after you supposedly update them). Clear out both the username/email and password fields, then retype your email address, followed by your password. Clicking into or modifying the first field sometimes tries to "fix" the new password after you've retyped it, so always enter your password last.
- Some mobile devices like to auto-capitalize the first letter or automatically add a space at the end of a word. If you are using a device with autocorrect or predictive text, make sure your email and password appear as you actually typed them.
- Copying and pasting between certain programs sometimes adds a space or invisible character. Try retyping your login info manually, even if it appears normally to you.